Return and Refund Policy
punastore.com hopes that you never have to cancel or return a product. At the same time, we would like to help you whenever you want to cancel your order due to certain circumstances..
Order has not been shipped yet: Any order which has not been shipped can be cancelled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 7-10 days.
Order was damaged when received: We take utmost care while packaging to ensure that the product reaches safely. However, due to situations beyond our control, items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstance. We would request you to let us know of the damage the day you receive it by sending email with order no at customercare@punastore.com
Incorrect items received: In case you receive items that are different from the ones you ordered, we will have the incorrect items picked up from your house. We will also be shipping the right items to you at earliest.
Any other reasons for cancellation or return would be handled on a case to case basis.
Order has not been shipped yet: Any order which has not been shipped can be cancelled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 7-10 days.
Order was damaged when received: We take utmost care while packaging to ensure that the product reaches safely. However, due to situations beyond our control, items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstance. We would request you to let us know of the damage the day you receive it by sending email with order no at customercare@punastore.com
Incorrect items received: In case you receive items that are different from the ones you ordered, we will have the incorrect items picked up from your house. We will also be shipping the right items to you at earliest.
Any other reasons for cancellation or return would be handled on a case to case basis.